Frequently Ask Questions
What is your RETURN POLICY?
CANADA
Your satisfaction is important for us. The BRAVE Hockey Bag is backed by a 1 year warranty, covering defects under normal use. This warranty does not cover damage caused by user misuse, error or improper operation.
We offer a 30-days Return & Exchange Policy:
Returns are accepted on eligible purchases of CDN $40.00 or more within 30 days of the delivery date.
Product must be unused, sealed packaging unopened and returned with original labels and packaging.
Customers are responsible for return shipping costs unless the item is incorrect or defective
Original shipping fees (if any) are not refundable.
No Refund will be given to altered or customized product
Please contact us at our e-mail glove@parrlinehockey.com to initiate the process.
UNITED STATES
Please note that orders will be accepted from the United States once the new Free Trade Agreement is finalized between Canada and the United States. Our Return Policy will be updated at that time.
What is your shipping policy?
We ship prepaid to all 10 provinces in Canada. Freight for any shipments to the territories will be reviewed on a case-by-case scenario and we will do everything to get the best rate for these orders. Please note that orders will be accepted from the United States once the new Free Trade Agreement is finalized between Canada and the United States.
Shipping times: Normally orders take 2 business days or less to ship. Delivery will vary depending on location, shipment method and etc.
How is the bag manufactured?
We take pride in the quality of our hockey bags and accessories. Our products are manufactured overseas under strict guidelines. We visit the factory regularly and communicate what Canadians need/want in a hockey bag! It’s a proven formula - GREAT people, GREAT quality materials, and a GREAT factory make GREAT hockey bags! That’s why we are proud to put our brand, BRAVE on every bag!
